Refund Policy

Refund Policy

At GHEREN, we want you to feel confident when shopping with us. If there is an issue with your order, we will review it and help resolve it according to the policy below.

Return Window

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, unworn, unwashed, and in its original condition with original packaging where applicable.

How to Request a Return

To request a return, please contact us through our Contact page with your order number and the reason for your return request. We will review your request and provide the next steps if your item is eligible.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and help provide a suitable solution.

Non-Returnable Items

Items that have been used, worn, washed, damaged by the customer, or returned without approval may not be eligible for a refund.

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method. Please note that your bank or payment provider may take additional time to complete the refund.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible.

Return Shipping

Return shipping instructions will be provided after your return request is reviewed. Unless the item is damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.

Contact

For refund or return questions, please contact us through our Contact page and include your order number.